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Last updated:29.12.2025

Welcome to the Hainan House website (“Website”). These Terms & Conditions (“Terms”) govern your access to and use of our Website, including all content, online menus, ordering systems, and related services.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

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1. About Hainan House

References to “Hainan House”, “we”, “us”, or “our” mean Hainan House and its owners, operators, and affiliated designed properties, whether physical or digital.

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2. Use of the Website

You may use this Website only for lawful, personal, and non-commercial purposes.

You must not:

  • Copy, reproduce, modify, distribute, or exploit any content for commercial use;

  • Use the Website in a way that could damage, disrupt, or impair its functionality;

  • Use any content to create or support a competing restaurant, brand, or food business;

  • Attempt to gain unauthorised access to the Website or its systems.

We reserve the right to restrict or terminate access at our discretion.

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3. Intellectual Property

All content on this Website is owned by or licensed to Hainan House and is protected by UK and international intellectual property laws.

This includes, but is not limited to:

  • Our name, logos, and wordmarks

  • Illustrations, drawings, and artwork

  • Menu designs, layouts, dish names, descriptions, and pricing formats

  • Brand identity, colour schemes, typography, and visual concepts

  • Photographs, videos, and promotional materials

  • Website design, structure, and layout

You may not:

  • Copy or reproduce our menus or branding (in whole or in part);

  • Use our logo, illustrations, or designs without permission;

  • Republish or adapt our content for other businesses;

  • Register similar trademarks, branding, or designs.

Any unauthorised use may result in legal action.
Written permission is required for any use of our intellectual property.

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4. Menus, Pricing & Availability

  • All menus, dishes, prices, and descriptions are subject to change without notice;

  • Availability of items cannot be guaranteed;

  • Images are for illustrative purposes only and may not reflect the final product.

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5. Online Orders & Payments

Where online ordering is available:

  • Prices are displayed in GBP (£) unless stated otherwise;

  • Accepted payment methods will be shown at checkout;

  • Orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel orders at our discretion;

  • Correct pricing or description errors at any time.

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6. Allergies & Dietary Information

While we take reasonable care in preparing and describing our food, we cannot guarantee that dishes are free from allergens due to shared preparation areas.

Customers are responsible for:

  • Informing staff of allergies before ordering;

  • Making their own assessment of food suitability.

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7. User Accounts (If Applicable)

If you create an account on the Website:

  • You are responsible for maintaining the confidentiality of your login details;

  • All information provided must be accurate and up to date.

We may suspend or terminate accounts if:

  • These Terms are breached;

  • Fraudulent, abusive, or unlawful activity is suspected.

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8. Third-Party Links

The Website may contain links to third-party websites or platforms. We are not responsible for:

  • Their content or accuracy;

  • Their privacy policies or practices;

  • Any loss or damage arising from their use.

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9. Disclaimer & Limitation of Liability

The Website and its content are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law:

  • We make no warranties regarding accuracy, completeness, or availability;

  • We are not liable for indirect or consequential losses;

  • Our total liability shall not exceed any amount paid to us through the Website.

Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.

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10. Changes to These Terms

We may update these Terms at any time.
Continued use of the Website after changes are published constitutes acceptance of the revised Terms.

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11. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.

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12. Contact Us

If you have any questions, requests for permission, or legal enquiries, please contact us:

Hainan House
Email: enquiry@hainanhouse.co.uk
Address: 88 Upper Street, LONDON. N1 0NP

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Hainan House 10% Off Voucher Terms and Conditions

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  1. Eligibility:

    • The voucher is valid for use by individuals aged 18 years and older.

    • Only one voucher per table per visit.

  2. Validity:

    • The voucher is valid until December 31st, 2024.

    • The voucher cannot be used on special event days (during our 1st Year Anniversary promotion period) .

  3. Usage:

    • The voucher must be presented at the time of payment to receive the discount.

    • The voucher cannot be used in conjunction with any other offer, discount, or promotion.

    • The voucher is valid for dine-in only.

  4. Minimum Spend:

    • A minimum spend of £15 is required to redeem the voucher (if applicable).

  5. Exclusions:

    • The voucher cannot be used for the purchase of alcoholic beverages.

  6. Transferability:

    • The voucher is non-transferable and cannot be exchanged for cash or credit.

  7. Redemption:

    • The voucher can only be redeemed once.

    • Photocopies, screenshots, or digital copies of the voucher are not accepted.

  8. Damage or Loss:

    • Hainan House is not responsible for any lost, stolen, or damaged vouchers.

  9. Right to Amend:

    • Hainan House reserves the right to modify or cancel the terms and conditions of this offer at any time without prior notice.

  10. Contact Information:

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Hainan House 1st Year Anniversary Scratch Card Giveaway Terms and Conditions

 

Eligibility:

  • The Scratch Card Giveaway is open to individuals aged 18 years and older.

  • Participants must comply with UK laws and regulations.

 

Entry Requirements:

  • To enter the Scratch Card Giveaway, participants must follow the specified entry instructions.

  • Spending £25 dining in at Hainan House, 88 Upper Street, to receive a scratch card. There is a limit of 4 cards per table.

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Prize Claiming:

  • The prize claiming period is valid until the 28th of January 2025.

  • Any prizes not claimed within the above period will be disregarded.

  • The prize must be presented at the time of payment to receive the discount, copies or screenshots of the scratch cards will not be accepted for prize claims.

  • The prize can only be redeemed once and cannot be used in conjunction with any other offer, discount, or promotion.

  • The prize is valid for dine-in only.

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Scratch Card Selection:

  • Scratch cards will be randomly distributed to eligible customers.

  • The Scratch Card selection process will be fair and impartial.

 

Guaranteed Wins:

  • Any scratch card with 3 matching icons will be rewarded the corresponding prize.

  • ‘Free Meal’, ‘10% off’, and ‘£10 off’ prizes can only be claimed on your next visit, also limited to be redeemed one prize per table per visit/day. 

 

Prizes:

  • Prizes are non-transferable and cannot be exchanged for cash or an alternative prize.

  • Hainan House reserves the right to substitute a prize of equal or greater value if the advertised prize becomes unavailable.

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Publicity:

  • By entering the giveaway, participants grant Hainan House the right to use their name and likeness for promotional purposes.

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Privacy

  • Personal information collected during the Scratch Card Giveaway will be used only for the purpose of administering the giveaway and in accordance with Hainan House's privacy policy.

 

Disqualification:

  • Hainan House reserves the right to disqualify any participant found to be in violation of these terms and conditions or engaged in fraudulent activity.

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Limitation of Liability:

  • Hainan House is not responsible for any loss, damage, or injury incurred as a result of participating in the Scratch Card Giveaway or accepting the prize.

 

Changes to Terms:

  • The organiser reserves the right to modify or cancel the Scratch Card Giveaway at any time. Participants will be notified of any changes.

 

Governing Law:

  • These terms and conditions are governed by the laws of the United Kingdom.

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By participating in the giveaway, participants agree to abide by these terms and conditions.

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Hainan House Free Gift Terms and Conditions

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Eligibility:

  • Participants must comply with UK laws and regulations.

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Entry Requirements:

  • To be eligible for a tote bag gift, participants must have dined with Hainan house and spend at least £80 per serving table.

  • Multiple entries from the same serving table will be disqualified.

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Gifting Period:

  • The gifting period will be from the 9th of February to the 25th of February.

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Publicity:

  • By entering the gifting, participants grant Hainan House the right to use their name and likeness for promotional purposes.

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Privacy

  • Personal information collected during the gifting will be used only for the purpose of administering the gifting and in accordance with Hainan House privacy policy.

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Disqualification:

  • Hainan House reserves the right to disqualify any customer found to be in violation of these terms and conditions or engaged in fraudulent activity.

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Limitation of Liability:

  • Hainan House is not responsible for any loss, damage, or injury incurred as a result of participating in the gifting or accepting the prize.

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Changes to Terms:

  • The organiser reserves the right to modify or cancel the gifting at any time, and customers will be notified of any changes.

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Governing Law:

  • These terms and conditions are governed by the laws of the United Kingdom.

 

By participating in the gifting, customers agree to abide by these terms and conditions.

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Hainan House Instagram Giveaway Terms and Conditions

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Eligibility:

  • The giveaway is open to individuals aged 18 years and older.

  • Participants must comply with UK laws and regulations.

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Entry Requirements:

  • To enter the giveaway, participants must follow the specified entry instructions.

  • Multiple entries from the same individual will be disqualified.

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Giveaway Period:

  • The giveaway period will be clearly stated in the promotional material.

  • Entries submitted outside the giveaway period will not be considered.

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Winner Selection:

  • Winners will be randomly selected from eligible entries.

  • The selection process will be fair and impartial.

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Notification of Winners:

  • Winners will be notified via the contact information provided during entry.

  • If a winner does not respond within a specified timeframe, an alternate winner may be selected.

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Prizes:

  • Prizes are non-transferable and cannot be exchanged for cash or an alternative prize.

  • Hainan House reserves the right to substitute a prize of equal or greater value if the advertised prize becomes unavailable.

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Publicity:

  • By entering the giveaway, participants grant Hainan House the right to use their name and likeness for promotional purposes.

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Privacy

  • Personal information collected during the giveaway will be used only for the purpose of administering the giveaway and in accordance with Hainan House privacy policy.

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Disqualification:

  • Hainan House reserves the right to disqualify any participant found to be in violation of these terms and conditions or engaged in fraudulent activity.

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Limitation of Liability:

  • Hainan House is not responsible for any loss, damage, or injury incurred as a result of participating in the giveaway or accepting the prize.

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Changes to Terms:

  • The organiser reserves the right to modify or cancel the giveaway at any time, and participants will be notified of any changes.

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Governing Law:

  • These terms and conditions are governed by the laws of the United Kingdom.

 

By participating in the giveaway, participants agree to abide by these terms and conditions.

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