Terms & Conditions

Last updated:29.12.2025

Welcome to the Hainan House website (“Website”). These Terms & Conditions (“Terms”) govern your access to and use of our Website, including all content, online menus, ordering systems, and related services.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

​

1. About Hainan House

References to “Hainan House”, “we”, “us”, or “our” mean Hainan House and its owners, operators, and affiliated designed properties, whether physical or digital.

​

2. Use of the Website

You may use this Website only for lawful, personal, and non-commercial purposes.

You must not:

• Copy, reproduce, modify, distribute, or exploit any content for commercial use;

• Use the Website in a way that could damage, disrupt, or impair its functionality;

• Use any content to create or support a competing restaurant, brand, or food business;

• Attempt to gain unauthorised access to the Website or its systems.

We reserve the right to restrict or terminate access at our discretion.

​

3. Intellectual Property

All content on this Website is owned by or licensed to Hainan House and is protected by UK and international intellectual property laws.

This includes, but is not limited to:

• Our name, logos, and wordmarks

• Illustrations, drawings, and artwork

• Menu designs, layouts, dish names, descriptions, and pricing formats

• Brand identity, colour schemes, typography, and visual concepts

• Photographs, videos, and promotional materials

• Website design, structure, and layout

You may not:

• Copy or reproduce our menus or branding (in whole or in part);

• Use our logo, illustrations, or designs without permission;

• Republish or adapt our content for other businesses;

• Register similar trademarks, branding, or designs.

Any unauthorised use may result in legal action.
Written permission is required for any use of our intellectual property.

​

4. Menus, Pricing & Availability

• All menus, dishes, prices, and descriptions are subject to change without notice;

• Availability of items cannot be guaranteed;

• Images are for illustrative purposes only and may not reflect the final product.

​

5. Online Orders & Payments

Where online ordering is available:

• Prices are displayed in GBP (£) unless stated otherwise;

• Accepted payment methods will be shown at checkout;

• Orders are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel orders at our discretion;

• Correct pricing or description errors at any time.

​

6. Allergies & Dietary Information

While we take reasonable care in preparing and describing our food, we cannot guarantee that dishes are free from allergens due to shared preparation areas.

Customers are responsible for:

• Informing staff of allergies before ordering;

• Making their own assessment of food suitability.

​

7. User Accounts (If Applicable)

If you create an account on the Website:

• You are responsible for maintaining the confidentiality of your login details;

• All information provided must be accurate and up to date.

We may suspend or terminate accounts if:

• These Terms are breached;

• Fraudulent, abusive, or unlawful activity is suspected.

​

8. Third-Party Links

The Website may contain links to third-party websites or platforms. We are not responsible for:

• Their content or accuracy;

• Their privacy policies or practices;

• Any loss or damage arising from their use.

​

9. Disclaimer & Limitation of Liability

The Website and its content are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law:

• We make no warranties regarding accuracy, completeness, or availability;

• We are not liable for indirect or consequential losses;

• Our total liability shall not exceed any amount paid to us through the Website.

Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.

​

10. Changes to These Terms

We may update these Terms at any time.
Continued use of the Website after changes are published constitutes acceptance of the revised Terms.

​

11. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.

​

12. Contact Us

If you have any questions, requests for permission, or legal enquiries, please contact us:

Hainan House
Email: enquiry@hainanhouse.co.uk
Address: 88 Upper Street, LONDON. N1 0NP